Portrait Salon Policies
Our Commitment to You
At Portrait Salon, every appointment is thoughtfully reserved for you. Our stylists dedicate specific time, preparation, and resources to each guest so we can provide the level of service and attention you deserve.
To protect our clients’ appointment times and our team’s schedules, we kindly ask that all guests review and respect the following policies.
48-Hour Cancellation & Rescheduling Policy
We require a minimum of 48 business hours’ notice to cancel, reschedule, or make significant changes to an appointment.
Please note: our 48-hour policy is based on Portrait Salon’s business hours—not simply 48 calendar hours.
Messages, emails, voicemails, or online requests received after the salon has closed are considered received on our next business day.
For example, if you have an appointment on Tuesday or Wednesday, contacting us after we have closed for the weekend does not provide sufficient notice. Your cancellation or rescheduling request must be received during our open business hours far enough in advance to meet the 48-business-hour requirement. In many cases, this means contacting us by Friday for an appointment early the following week.
We strongly recommend contacting us as soon as you know your plans may change.
Late Cancellations & Rescheduling
Appointments cancelled, rescheduled, or significantly changed without the required 48 business hours’ notice will be subject to the following fees:
Colour Services: $150
Haircut Services: $75
No-Show / No Notice: 100% of the value of all services booked
These fees reflect the appointment time that was specifically reserved for you and may be difficult to fill on short notice.
Credit Card & Deposit Policy
A valid credit card is required on file for all appointments and future bookings at Portrait Salon.
Certain appointments may also require a deposit or booking credit to secure the reservation. Your appointment is not considered confirmed or fully booked until the required deposit has been received and/or a valid credit card has been placed on file.
Where applicable, deposits or booking credits will be applied toward your scheduled service.
Changes to Your Service
Please let us know in advance if you would like to significantly change the services you have booked.
When substantial appointment time has been reserved—particularly for colour services—removing or changing a service at the last minute may be treated as a late cancellation of that portion of the appointment and may be subject to the applicable cancellation fee.
This allows us to reserve the correct amount of time for you and provide appointment opportunities to other guests.
Late Arrivals
We understand that unexpected delays happen. However, arriving late may require us to modify or shorten your service to avoid affecting the appointments that follow.
If there is not enough time remaining to safely and professionally complete your scheduled service, the appointment may need to be rescheduled and the applicable cancellation fee may apply.
Guests & Children
To maintain a calm, comfortable, and focused salon environment, we kindly ask that you do not bring additional guests or children unless they are receiving a scheduled service.
If someone accompanying you would also like an appointment, we would be happy to arrange a separate booking with an available stylist.
Appointment Confirmation
By booking an appointment with Portrait Salon, providing a credit card, and/or paying a required deposit, you acknowledge and agree to our booking, cancellation, rescheduling, late-arrival, and no-show policies.
We appreciate your understanding and cooperation. These policies allow us to respect the time of our guests and our salon professionals while continuing to provide the elevated experience Portrait Salon is known for.
Portrait Salon
Luxury, Redefined.